What are “unlimited forecasts”?
Unlimited forecasts allow you to create as many files and forecast models for various business scenarios and entities. By allowing you to create unlimited forecasts, you are not limited to one single company or single company file.
What is a named user?
A named user is a user who has registered, and purchased, a Castaway licence by providing their name, email address and machine ID details. The purchased Castaway licence can be either a Standard licence or Additional User licence.
Is support included in the price?
Yes, support limited to usability questions and basic modelling queries is included in the software price. Customers and evaluators have access to our support team via our online ticketing system, where you may also request a call back from one of our support consultants. A support call will normally take no longer than 10 minutes. We will advise you in advance if the support you are seeking falls more in the realm of consulting, model review or accounting advice. If requested, we can provide a quote for consulting or model reviews. We are not in a position to provide technical accounting advice.
Are there per-user fees for additional users?
Yes. The price for an additional user is $400 + GST AUD per year. If you choose to purchase an additional user during your licence period, we will prorate this fee to align with your company licence renewal date.
How can I pay for Castaway?
We accept payments via Visa, MasterCard, AMEX, Discover, Diners Club and JCB. Payments are processed via a secure payment gateway.
Can Castaway issue invoices for payment?
From 1 July 2018, we will only accept payments by credit card, unless there are exceptional circumstances. For further information, please contact our accounts team (email@example.com).
Is there a minimum term for annual subscriptions?
Yes, the minimum subscription term is 12 months. If you decide to cancel at the end of your annual billing cycle, you will need to provide 30 days written notice and your subscription will not automatically renew at the end of your annual billing cycle.
Is there a minimum term for monthly subscriptions?
Yes, the minimum subscription term is 12 months (12 x monthly cycles). Unless you advise us otherwise, your monthly subscription will continue to process without you having to renew. If you decide to cancel your monthly subscription, you will need to provide 30 days written notice to our accounts team.
Do you provide a dip-in, dip-out option?
Yes. It is not very common, but some customers need the ability to access Castaway for one month only. For this purpose, we offer the Flexible Monthly licence where you can have a 1-person licence access to Castaway for 30 days, including access to our Consolidation and Integration Modules. The cost is $350 + GST AUD. Your subscription will not automatically renew. Please contact our sales team at firstname.lastname@example.org
Can I change plans at any time?
You can upgrade your plan at any time. Once you have paid for your upgrade, we will provide access to your additional modules.
Partner Program and National Licence Pricing?
Please contact us at email@example.com if you are seeking information on our Partner Program or National Licence pricing. One of our Account Managers will be in touch about your options.
We’re happy to answer any questions you have. Please contact our sales team for assistance at firstname.lastname@example.org