Service Status & Planned Maintenance

Current Services

Castaway Cloud service is currently operating as expected. There are no issues using Castaway if you do not need to make changes to your subscription.

NOTE: 2FA is currently non-negotiable for all users who work with Castaway Projects integrated with Xero accounts, regardless of your Organisation’s policy. The next time a user needs to access a Castaway file integrated with Xero, they will be required to set up 2FA, if it is not already in place.

Please contact us ASAP via () if you experience service issues.

Upcoming Service Maintenance

INFO ALERT

IMPORTANT: Castaway will be offline for up to 90 minutes for planned essential maintenance & an upgrade on Saturday, 6 December 2025 from 0630AEDT (NZ from 0830NZDT and UK from 1930BST Friday 5 December 2025). Please save your work and log out during this time. Thank you

GENERAL

When known or scheduled, planned outages will be announced here as well as the Castaway application.

Please reach out to us at if you are experiencing problems with the service.

Thank you,

Jo Buchanan, COO

Ph: +61 2 9569 7144